Luận văn Thạc sĩ Kinh tế: Các yếu tố ảnh hưởng đến quyết định sử dụng dịch vụ internet banking đối với khách hàng cá nhân tại Ngân hàng TMCP Xuất Nhập Khẩu Việt Nam

6,674
973
116
HA5
15,16
4,025
,596
,816
Reliability Statistics
Cronbach's
Alpha
N of Items
,879
5
Item-Total Statistics
Scale Mean if
Item Deleted
Scale Variance
if Item Deleted
Corrected Item-
Total
Correlation
Cronbach's
Alpha if Item
Deleted
YD1
16,39
6,068
,750
,845
YD2
16,16
5,847
,737
,847
YD3
16,36
5,891
,781
,837
YD4
16,61
6,571
,571
,885
YD5
16,41
5,871
,727
,850
HA5 15,16 4,025 ,596 ,816 Reliability Statistics Cronbach's Alpha N of Items ,879 5 Item-Total Statistics Scale Mean if Item Deleted Scale Variance if Item Deleted Corrected Item- Total Correlation Cronbach's Alpha if Item Deleted YD1 16,39 6,068 ,750 ,845 YD2 16,16 5,847 ,737 ,847 YD3 16,36 5,891 ,781 ,837 YD4 16,61 6,571 ,571 ,885 YD5 16,41 5,871 ,727 ,850
PHỤ LỤC IV
Kết quả chạy EFA lần 1
KMO and Bartlett's Test
Kaiser-Meyer-Olkin Measure of Sampling Adequacy.
,891
Bartlett's Test of Sphericity
Approx. Chi-Square
2835,974
df
351
Sig.
,000
Total Variance Explained
Com
pone
nt
Initial Eigenvalues
Extraction Sums of Squared
Loadings
Rotation Sums of Squared Loadings
Total
% of
Variance
Cumulative
%
Total
% of
Variance
Cumulative
%
Total
% of
Varianc
e
Cumulativ
e %
1
9,119
33,773
33,773
9,119
33,773
33,773
3,456
12,801
12,801
2
3,375
12,499
46,272
3,375
12,499
46,272
3,355
12,427
25,228
3
1,675
6,204
52,476
1,675
6,204
52,476
3,246
12,021
37,248
4
1,520
5,628
58,104
1,520
5,628
58,104
2,660
9,852
47,101
5
1,132
4,192
62,296
1,132
4,192
62,296
2,660
9,851
56,952
6
1,029
3,812
66,108
1,029
3,812
66,108
2,472
9,156
66,108
7
,863
3,195
69,303
8
,763
2,825
72,128
9
,680
2,518
74,647
10
,652
2,415
77,062
11
,595
2,204
79,266
12
,535
1,980
81,246
13
,512
1,897
83,143
14
,481
1,780
84,923
15
,464
1,718
86,641
16
,432
1,600
88,242
17
,424
1,570
89,812
18
,416
1,540
91,352
19
,384
1,421
92,773
20
,330
1,224
93,997
21
,288
1,068
95,064
PHỤ LỤC IV Kết quả chạy EFA lần 1 KMO and Bartlett's Test Kaiser-Meyer-Olkin Measure of Sampling Adequacy. ,891 Bartlett's Test of Sphericity Approx. Chi-Square 2835,974 df 351 Sig. ,000 Total Variance Explained Com pone nt Initial Eigenvalues Extraction Sums of Squared Loadings Rotation Sums of Squared Loadings Total % of Variance Cumulative % Total % of Variance Cumulative % Total % of Varianc e Cumulativ e % 1 9,119 33,773 33,773 9,119 33,773 33,773 3,456 12,801 12,801 2 3,375 12,499 46,272 3,375 12,499 46,272 3,355 12,427 25,228 3 1,675 6,204 52,476 1,675 6,204 52,476 3,246 12,021 37,248 4 1,520 5,628 58,104 1,520 5,628 58,104 2,660 9,852 47,101 5 1,132 4,192 62,296 1,132 4,192 62,296 2,660 9,851 56,952 6 1,029 3,812 66,108 1,029 3,812 66,108 2,472 9,156 66,108 7 ,863 3,195 69,303 8 ,763 2,825 72,128 9 ,680 2,518 74,647 10 ,652 2,415 77,062 11 ,595 2,204 79,266 12 ,535 1,980 81,246 13 ,512 1,897 83,143 14 ,481 1,780 84,923 15 ,464 1,718 86,641 16 ,432 1,600 88,242 17 ,424 1,570 89,812 18 ,416 1,540 91,352 19 ,384 1,421 92,773 20 ,330 1,224 93,997 21 ,288 1,068 95,064
Rotated Component Matrix
a
Component
1
2
3
4
5
6
HI1
,696
,315
,203
HI2
,750
,236
,247
HI3
,712
,308
,268
HI4
,745
,252
HI5
,692
,260
SD1
,230
,601
,236
SD2
,234
,720
,226
SD3
,752
SD4
,370
,620
SD5
,270
,738
XH2
,272
,666
XH3
,877
XH4
,856
TC1
,466
,290
,217
-,449
TC2
,305
,286
,650
TC3
,248
,251
,215
,204
,641
TC4
,300
,251
,741
TC5
,806
HT1
,544
,413
,205
HT2
,676
,236
HT3
,745
,246
HT4
,780
,202
HA1
,295
,718
,219
HA2
,366
,646
HA3
,592
,425
HA4
,279
,816
HA5
,518
,534
,283
22
,261
,965
96,030
23
,246
,912
96,941
24
,230
,851
97,793
25
,217
,803
98,596
26
,201
,743
99,339
27
,179
,661
100,000
Extraction Method: Principal Component Analysis.
Rotated Component Matrix a Component 1 2 3 4 5 6 HI1 ,696 ,315 ,203 HI2 ,750 ,236 ,247 HI3 ,712 ,308 ,268 HI4 ,745 ,252 HI5 ,692 ,260 SD1 ,230 ,601 ,236 SD2 ,234 ,720 ,226 SD3 ,752 SD4 ,370 ,620 SD5 ,270 ,738 XH2 ,272 ,666 XH3 ,877 XH4 ,856 TC1 ,466 ,290 ,217 -,449 TC2 ,305 ,286 ,650 TC3 ,248 ,251 ,215 ,204 ,641 TC4 ,300 ,251 ,741 TC5 ,806 HT1 ,544 ,413 ,205 HT2 ,676 ,236 HT3 ,745 ,246 HT4 ,780 ,202 HA1 ,295 ,718 ,219 HA2 ,366 ,646 HA3 ,592 ,425 HA4 ,279 ,816 HA5 ,518 ,534 ,283 22 ,261 ,965 96,030 23 ,246 ,912 96,941 24 ,230 ,851 97,793 25 ,217 ,803 98,596 26 ,201 ,743 99,339 27 ,179 ,661 100,000 Extraction Method: Principal Component Analysis.
Extraction Method: Principal Component Analysis.
Rotation Method: Varimax with Kaiser Normalization.
a. Rotation converged in 7 iterations.
Component Transformation Matrix
Component
1
2
3
4
5
6
1
,459
,466
,483
,400
,420
,052
2
-,471
,475
-,154
,013
,063
,724
3
,231
-,061
,574
-,648
-,270
,347
4
,580
-,190
-,339
,348
-,422
,461
5
,173
-,455
-,217
-,238
,753
,304
6
-,384
-,557
,502
,492
-,036
,217
Extraction Method: Principal Component Analysis.
Rotation Method: Varimax with Kaiser Normalization.
Extraction Method: Principal Component Analysis. Rotation Method: Varimax with Kaiser Normalization. a. Rotation converged in 7 iterations. Component Transformation Matrix Component 1 2 3 4 5 6 1 ,459 ,466 ,483 ,400 ,420 ,052 2 -,471 ,475 -,154 ,013 ,063 ,724 3 ,231 -,061 ,574 -,648 -,270 ,347 4 ,580 -,190 -,339 ,348 -,422 ,461 5 ,173 -,455 -,217 -,238 ,753 ,304 6 -,384 -,557 ,502 ,492 -,036 ,217 Extraction Method: Principal Component Analysis. Rotation Method: Varimax with Kaiser Normalization.
Kết quả chạy EFA lần 2
KMO and Bartlett's Test
Kaiser-Meyer-Olkin Measure of Sampling Adequacy.
,868
Bartlett's Test of Sphericity
Approx. Chi-Square
2021,617
df
210
Sig.
,000
Total Variance Explained
Comp
onent
Initial Eigenvalues
Extraction Sums of Squared Loadings
Rotation Sums of Squared
Loadings
Total
% of
Variance
Cumulative
%
Total
% of
Variance
Cumulative %
Total
% of
Variance
Cumulativ
e %
1
7,182
34,200
34,200
7,182
34,200
34,200
3,114
14,830
14,830
2
2,763
13,158
47,357
2,763
13,158
47,357
2,704
12,879
27,709
3
1,553
7,395
54,752
1,553
7,395
54,752
2,644
12,591
40,300
4
1,256
5,979
60,731
1,256
5,979
60,731
2,255
10,736
51,036
5
1,018
4,848
65,579
1,018
4,848
65,579
2,213
10,538
61,574
6
1,005
4,785
70,364
1,005
4,785
70,364
1,846
8,790
70,364
7
,732
3,488
73,852
8
,653
3,107
76,959
9
,586
2,789
79,748
10
,504
2,400
82,148
11
,500
2,380
84,528
12
,450
2,142
86,670
13
,435
2,069
88,739
14
,397
1,889
90,628
15
,377
1,796
92,424
16
,352
1,679
94,103
17
,313
1,488
95,591
18
,259
1,232
96,823
19
,233
1,109
97,932
20
,218
1,037
98,970
21
,216
1,030
100,000
Kết quả chạy EFA lần 2 KMO and Bartlett's Test Kaiser-Meyer-Olkin Measure of Sampling Adequacy. ,868 Bartlett's Test of Sphericity Approx. Chi-Square 2021,617 df 210 Sig. ,000 Total Variance Explained Comp onent Initial Eigenvalues Extraction Sums of Squared Loadings Rotation Sums of Squared Loadings Total % of Variance Cumulative % Total % of Variance Cumulative % Total % of Variance Cumulativ e % 1 7,182 34,200 34,200 7,182 34,200 34,200 3,114 14,830 14,830 2 2,763 13,158 47,357 2,763 13,158 47,357 2,704 12,879 27,709 3 1,553 7,395 54,752 1,553 7,395 54,752 2,644 12,591 40,300 4 1,256 5,979 60,731 1,256 5,979 60,731 2,255 10,736 51,036 5 1,018 4,848 65,579 1,018 4,848 65,579 2,213 10,538 61,574 6 1,005 4,785 70,364 1,005 4,785 70,364 1,846 8,790 70,364 7 ,732 3,488 73,852 8 ,653 3,107 76,959 9 ,586 2,789 79,748 10 ,504 2,400 82,148 11 ,500 2,380 84,528 12 ,450 2,142 86,670 13 ,435 2,069 88,739 14 ,397 1,889 90,628 15 ,377 1,796 92,424 16 ,352 1,679 94,103 17 ,313 1,488 95,591 18 ,259 1,232 96,823 19 ,233 1,109 97,932 20 ,218 1,037 98,970 21 ,216 1,030 100,000
Extraction Method: Principal Component Analysis.
Rotated Component Matrix
a
Component
1
2
3
4
5
6
HI2
,765
HI3
,741
HI4
,718
HI5
,702
HI1
,685
TC5
,835
TC4
,794
TC3
,650
TC2
,625
SD5
,759
SD3
,753
SD2
,749
SD1
,622
HT3
,793
HT4
,786
HT2
,741
XH3
,880
XH4
,862
XH2
,698
HA4
,832
HA1
,790
Extraction Method: Principal Component Analysis.
Rotation Method: Varimax with Kaiser Normalization.
a. Rotation converged in 6 iterations.
Component Transformation Matrix
Component
1
2
3
4
5
6
1
,518
,485
,489
,373
,055
,337
2
-,384
,175
-,111
,454
,766
-,128
3
,570
-,580
,129
-,182
,526
-,111
4
,220
,070
-,718
-,055
,131
,641
Extraction Method: Principal Component Analysis. Rotated Component Matrix a Component 1 2 3 4 5 6 HI2 ,765 HI3 ,741 HI4 ,718 HI5 ,702 HI1 ,685 TC5 ,835 TC4 ,794 TC3 ,650 TC2 ,625 SD5 ,759 SD3 ,753 SD2 ,749 SD1 ,622 HT3 ,793 HT4 ,786 HT2 ,741 XH3 ,880 XH4 ,862 XH2 ,698 HA4 ,832 HA1 ,790 Extraction Method: Principal Component Analysis. Rotation Method: Varimax with Kaiser Normalization. a. Rotation converged in 6 iterations. Component Transformation Matrix Component 1 2 3 4 5 6 1 ,518 ,485 ,489 ,373 ,055 ,337 2 -,384 ,175 -,111 ,454 ,766 -,128 3 ,570 -,580 ,129 -,182 ,526 -,111 4 ,220 ,070 -,718 -,055 ,131 ,641
5
,083
,600
-,016
-,707
,283
-,231
6
-,452
-,179
,465
-,343
,191
,627
5 ,083 ,600 -,016 -,707 ,283 -,231 6 -,452 -,179 ,465 -,343 ,191 ,627
KMO and Bartlett's Test
Kaiser-Meyer-Olkin Measure of Sampling Adequacy.
,867
Bartlett's Test of Sphericity
Approx. Chi-Square
510,574
df
10
Sig.
,000
Total Variance Explained
Comp
onent
Initial Eigenvalues
Extraction Sums of Squared Loadings
Total
% of Variance
Cumulative %
Total
% of Variance
Cumulative %
1
3,387
67,735
67,735
3,387
67,735
67,735
2
,615
12,290
80,025
3
,393
7,852
87,878
4
,331
6,625
94,503
5
,275
5,497
100,000
Extraction Method: Principal Component Analysis.
Component Matrix
a
Component
1
YD3
,872
YD1
,851
YD2
,845
YD5
,833
YD4
,702
Extraction Method:
Principal Component
Analysis.
a. 1 components
extracted.
KMO and Bartlett's Test Kaiser-Meyer-Olkin Measure of Sampling Adequacy. ,867 Bartlett's Test of Sphericity Approx. Chi-Square 510,574 df 10 Sig. ,000 Total Variance Explained Comp onent Initial Eigenvalues Extraction Sums of Squared Loadings Total % of Variance Cumulative % Total % of Variance Cumulative % 1 3,387 67,735 67,735 3,387 67,735 67,735 2 ,615 12,290 80,025 3 ,393 7,852 87,878 4 ,331 6,625 94,503 5 ,275 5,497 100,000 Extraction Method: Principal Component Analysis. Component Matrix a Component 1 YD3 ,872 YD1 ,851 YD2 ,845 YD5 ,833 YD4 ,702 Extraction Method: Principal Component Analysis. a. 1 components extracted.
PHỤ LỤC V
Reliability Statistics
Cronbach's
Alpha
N of Items
,843
5
Item Statistics
Mean
Std. Deviation
N
HI1
4,20
,743
200
HI2
3,95
,685
200
HI3
3,79
,743
200
HI4
4,27
,800
200
HI5
4,04
,776
200
Item-Total Statistics
Scale Mean if
Item Deleted
Scale Variance
if Item Deleted
Corrected Item-
Total
Correlation
Cronbach's
Alpha if Item
Deleted
HI1
16,04
5,701
,677
,804
HI2
16,29
5,988
,656
,811
HI3
16,46
5,908
,609
,822
HI4
15,97
5,572
,647
,813
HI5
16,21
5,621
,662
,808
Reliability Statistics
Cronbach's
Alpha
N of Items
,815
4
Item Statistics
Mean
Std. Deviation
N
SD1
3,82
,643
200
SD2
3,73
,657
200
SD3
3,81
,629
200
SD5
3,92
,605
200
PHỤ LỤC V Reliability Statistics Cronbach's Alpha N of Items ,843 5 Item Statistics Mean Std. Deviation N HI1 4,20 ,743 200 HI2 3,95 ,685 200 HI3 3,79 ,743 200 HI4 4,27 ,800 200 HI5 4,04 ,776 200 Item-Total Statistics Scale Mean if Item Deleted Scale Variance if Item Deleted Corrected Item- Total Correlation Cronbach's Alpha if Item Deleted HI1 16,04 5,701 ,677 ,804 HI2 16,29 5,988 ,656 ,811 HI3 16,46 5,908 ,609 ,822 HI4 15,97 5,572 ,647 ,813 HI5 16,21 5,621 ,662 ,808 Reliability Statistics Cronbach's Alpha N of Items ,815 4 Item Statistics Mean Std. Deviation N SD1 3,82 ,643 200 SD2 3,73 ,657 200 SD3 3,81 ,629 200 SD5 3,92 ,605 200
Item-Total Statistics
Scale Mean if
Item Deleted
Scale Variance
if Item Deleted
Corrected Item-
Total
Correlation
Cronbach's
Alpha if Item
Deleted
SD1
11,46
2,511
,592
,787
SD2
11,55
2,330
,681
,744
SD3
11,46
2,501
,619
,774
SD5
11,35
2,520
,647
,762
Reliability Statistics
Cronbach's
Alpha
N of Items
,781
3
Item Statistics
Mean
Std. Deviation
N
XH2
2,96
,807
200
XH3
2,79
1,046
200
XH4
2,37
,979
200
Item-Total Statistics
Scale Mean if
Item Deleted
Scale Variance
if Item Deleted
Corrected Item-
Total
Correlation
Cronbach's
Alpha if Item
Deleted
XH2
5,16
3,519
,485
,834
XH3
5,33
2,313
,702
,608
XH4
5,75
2,513
,699
,610
Reliability Statistics
Cronbach's
Alpha
N of Items
,830
4
Item-Total Statistics Scale Mean if Item Deleted Scale Variance if Item Deleted Corrected Item- Total Correlation Cronbach's Alpha if Item Deleted SD1 11,46 2,511 ,592 ,787 SD2 11,55 2,330 ,681 ,744 SD3 11,46 2,501 ,619 ,774 SD5 11,35 2,520 ,647 ,762 Reliability Statistics Cronbach's Alpha N of Items ,781 3 Item Statistics Mean Std. Deviation N XH2 2,96 ,807 200 XH3 2,79 1,046 200 XH4 2,37 ,979 200 Item-Total Statistics Scale Mean if Item Deleted Scale Variance if Item Deleted Corrected Item- Total Correlation Cronbach's Alpha if Item Deleted XH2 5,16 3,519 ,485 ,834 XH3 5,33 2,313 ,702 ,608 XH4 5,75 2,513 ,699 ,610 Reliability Statistics Cronbach's Alpha N of Items ,830 4